We want you to be cared for at every step. This policy explains cancellations, returns, and refunds for orders placed at tressova.co.
Order Cancellation
You may cancel your order before it has been dispatched by emailing hello@tressova.co with your order number. Once an order has been shipped, it can no longer be cancelled.
Returns and Eligibility
As our products are cosmetic and hygiene-sensitive, we are unable to accept returns of opened or used items. We will, however, gladly replace or refund products that arrive:
- Damaged or leaking in transit,
- Defective, or
- Incorrect (different from what you ordered).
How to Request a Refund or Replacement
Please email us at hello@tressova.co within 48 hours of delivery, with your order number and a clear photo of the issue. Our team will review and respond promptly.
Refund Method and Timeline
Approved refunds are issued to your original payment method through Razorpay. Once approved, refunds are typically processed within 7 to 10 business days, though the time for funds to reflect in your account depends on your bank or provider.
Non-Returnable Items
Opened or used products, and items reported outside the window above, are not eligible for return unless faulty.
Contact
For any concern about your order, we're here to help at hello@tressova.co.